Sierra de la Laguna Vacation Packages

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Pool was cold, furniture dated and food quality for room service is poor

Miscommunication regarding price and check in process. I was given a number to call to add a guest and the phone number didn’t work. The check in staff wasn’t helpful and I was given different quotes and no one could give me a straight answer.It took 2 days to fix a broken A/C in 2 of the rooms. Keep in mind it’s Cabo and it’s 90 degrees. I kept on getting the runaround with times it would be fixed. Our resort app wasn’t working or linking to our reservation. Without the app we couldn’t order a shuttle or room service which is of great value. I sent an email to the app support email and it took them 3 days to respond , by then our trip was over. Wait time for room service was 2 hours long and smaller portions. Our front door stop working . The quality of service has declined significantly since the last few years. I have been visiting this resort for 12 years now and this will be my last.

Staff Cater to gringos. Sad but the reality. Hotel rooms in poor conditions need upgrade.